Reading a complaint: claims and procedure

Begin with who submits the complaint, who it concerns and what action it asks an institution to take. The name of an institution in a document does not establish that it accepted the complaint or endorsed its claims.

Describe allegations as allegations. Check for a response, a decision and its date before saying that a matter has been determined. A citation should identify the particular document rather than refer vaguely to a case.

Accounts of complaints associated with the Mothers of Srebrenica and Podrinja should preserve the distinction between the families’ claims, institutional responses and judicial findings. This page supplies reading context, not a filing service.